Big T Privacy Policy

1. Introduction
Big T Electrical & Cooling (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information you provide when you interact with us on Facebook, Messenger, or through our website.

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2. Information We Collect
We may collect:

• Name, contact number, and email address

• Job location/address and details of the work requested

• Any additional information you provide when messaging us

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3. How We Use Your Information
Your information is used to:

• Respond to your inquiries and requests

• Provide quotes, estimates, and booking information

• Communicate with you about your service

• Improve our services
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4. How We Share Your Information
We will not sell, trade, or rent your personal information to third parties. Your information may be shared with trusted service providers who help us operate our business, under strict confidentiality agreements.

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5. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

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6. Retention of Information
We will retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

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7. Your Rights
You may request access to your personal information, request corrections, or ask us to delete your information by contacting us at admin@bigtbb.com.

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8. Contact Us
For questions about this privacy policy or our practices, please contact:
Big T Electrical & Cooling
6–8 Woondooma Street, Bundaberg QLD 4670
Email: admin@bigtbb.com | Phone: 07 4151 1470